Replacebase - Possibly issue with mastercards – Incident details
Experiencing partially degraded performance
Possibly issue with mastercards
Resolved
Operational
Started about 3 years agoLasted 8 days
Affected
Store front
Operational from 3:57 PM to 10:39 AM
Checkout
Operational from 3:57 PM to 10:39 AM
Updates
Resolved
Resolved
Was an issue with the mastercard network. No further related issues. Although customers may have triggered fraud alerts with payment processor as it was still trying the mastercards and failing them
Monitoring
Monitoring
Issue is confirmed to be on Mastercards side. So will have to wait for them to sort out their network, advise customers to not use mastercard as it will trigger a failed payment in Braintree and potentially lock them out under fraud protection.
Identified
Identified
We are continuing to work on a fix for this incident.
Seems to be only us that this is affecting so is an issue with the site not customers bank or mastercard
Investigating
Investigating
We are currently investigating this incident.
Seems either there is an issue with the mastercard network, or our systems handling payments made with mastercard debit and credit cards