Replacebase - Notice history

Experiencing partially degraded performance

100% - uptime

Website UK - Degraded performance

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 99.97%

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Dec 2021
Jan 2022
Feb 2022

Website EU - Degraded performance

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Website .Com - Degraded performance

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Search - Under maintenance

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Checkout - Under maintenance

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

PGUK - Degraded performance

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022
100% - uptime

Email - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 99.97%

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Dec 2021
Jan 2022
Feb 2022
100% - uptime

M2 front server - Degraded performance

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Backend - Under maintenance

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Notice history

Feb 2022

Backend order warehouse selection
  • Completed
    February 23, 2022 at 1:10 PM
    Completed
    February 23, 2022 at 1:10 PM

    Maintenance has completed successfully. Tested and seems to be correct and fine. Please let me know if you see any issues -Tom

  • In progress
    February 23, 2022 at 12:36 PM
    In progress
    February 23, 2022 at 12:36 PM

    Update to allow what warehouse to be selected when placing an order on the back end. Should not change anything else but please keep an eye out if you notice something different.

MAgento back end down
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We are continuing to work on a fix for this incident. Seems the data centre is experiencing outages

  • Investigating
    Investigating

    We are currently investigating this incident.

Possibly issue with mastercards
  • Resolved
    Resolved

    Was an issue with the mastercard network. No further related issues. Although customers may have triggered fraud alerts with payment processor as it was still trying the mastercards and failing them

  • Monitoring
    Monitoring

    Issue is confirmed to be on Mastercards side. So will have to wait for them to sort out their network, advise customers to not use mastercard as it will trigger a failed payment in Braintree and potentially lock them out under fraud protection.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. Seems to be only us that this is affecting so is an issue with the site not customers bank or mastercard

  • Investigating
    Investigating

    We are currently investigating this incident. Seems either there is an issue with the mastercard network, or our systems handling payments made with mastercard debit and credit cards

Cache refresh
  • Completed
    February 03, 2022 at 10:26 AM
    Completed
    February 03, 2022 at 10:26 AM

    Maintenance has completed successfully.

  • Planned
    February 03, 2022 at 10:26 AM
    Planned
    February 03, 2022 at 10:26 AM

    We are refreshing the caché to push through updates

Jan 2022

Checkout not working/processing
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Hokodo update clean install
  • Completed
    January 20, 2022 at 11:53 AM
    Completed
    January 20, 2022 at 11:53 AM

    Maintenance has completed successfully.

  • In progress
    January 20, 2022 at 10:37 AM
    In progress
    January 20, 2022 at 10:37 AM

    Maintenance is now in progress.

  • Planned
    January 20, 2022 at 10:36 AM
    Planned
    January 20, 2022 at 10:36 AM

    We are planning for a scheduled maintenance during that time.

Caché Refresh
  • Completed
    January 17, 2022 at 12:10 PM
    Completed
    January 17, 2022 at 12:10 PM

    Maintenance has completed successfully.

  • Planned
    January 17, 2022 at 11:36 AM
    Planned
    January 17, 2022 at 11:36 AM

    We are planning for a scheduled maintenance during that time.

Amazon and Ebay integration down
  • Resolved
    Resolved

    We just resolved the issue! Module was reinstalling an old extension that was causing other modules to not load. Apologies for the outage

  • Investigating
    Investigating

    We are currently investigating this incident.

Index issue removing items from site
  • Resolved
    Resolved

    Currently a lot of skus are missing from all rb site store pages. We are working on bringing them back, and finding the exact cause. Items can still be found on ebay and amazon pages.

    We are continuing to work on a fix for this incident.

Dec 2021

Maintence notification test
  • Completed
    December 03, 2021 at 9:24 AM
    Completed
    December 03, 2021 at 9:24 AM

    Maintenance has completed successfully.

  • In progress
    December 03, 2021 at 9:21 AM
    In progress
    December 03, 2021 at 9:21 AM

    Maintenance is now in progress.

  • Planned
    December 03, 2021 at 9:17 AM
    Planned
    December 03, 2021 at 9:17 AM

    this is just a

    test

Test incendient
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently testing this incident.

Dec 2021 to Feb 2022

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