Replacebase Status - Incident history https://replacebase.instatus.com Replacebase Thu, 22 Dec 2022 11:10:00 +0000 New Search Engine Type: Maintenance Duration: 5 hours and 12 minutes Affected Components: Website .Com, M2 front server, PGUK, Website UK, Search, Website EU Dec 22, 11:06:07 GMT+0 - Identified - Maintenance is now in progress. Dec 22, 16:18:19 GMT+0 - Completed - Maintenance has completed successfully. Search is on. Most bugs have been fixed. Any else are on the snagging list and will be sorted in the next day or so Dec 22, 12:11:37 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 5 hours and 12 minutes

Affected Components: , , , , ,

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>11:06:07</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>16:18:19</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Search is on. Most bugs have been fixed. Any else are on the snagging list and will be sorted in the next day or so.</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>12:11:37</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Thu, 22 Dec 2022 11:10:00 +0000 https://replacebase.instatus.com/maintenance/clbyz569z41036g9n56gl82sls https://replacebase.instatus.com/maintenance/clbyz569z41036g9n56gl82sls HOKODO V2 Type: Maintenance Affected Components: Website .Com, M2 front server, PGUK, Backend, Website UK, Checkout, Search, Website EU Dec 6, 12:53:00 GMT+0 - Identified - Hokodo is getting removed and Version 2 installed on to the site. Get ready! Dec 6, 12:53:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>12:53:00</var> GMT+0</small><br><strong>Identified</strong> - Hokodo is getting removed and Version 2 installed on to the site. Get ready!.</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>12:53:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 6 Dec 2022 12:53:00 +0000 https://replacebase.instatus.com/maintenance/clbc800gn385841yo7vyhlr08k https://replacebase.instatus.com/maintenance/clbc800gn385841yo7vyhlr08k PG and Search install Type: Maintenance Duration: 2 hours and 40 minutes Affected Components: Website .Com, Checkout, Email, M2 front server, PGUK, Backend, Website UK, Search, Website EU Dec 2, 10:31:22 GMT+0 - Identified - Maintenance is now in progress. Dec 2, 10:30:02 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Some styling changes and tweaks to the PG site, and beginning the install and prep work for the possible new search engine. Front end shouldn't be affected. But back end might slow down a little. Dec 2, 13:10:24 GMT+0 - Completed - Maintenance has completed unsuccessfully. Roll back initiated and completed. Dec 2, 12:30:31 GMT+0 - Identified - Install has complete. However this has stoped the search bar from fully loading in. Type: Maintenance

Duration: 2 hours and 40 minutes

Affected Components: , , , , , , , ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>10:31:22</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>10:30:02</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Some styling changes and tweaks to the PG site, and beginning the install and prep work for the possible new search engine. Front end shouldn't be affected. But back end might slow down a little..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>13:10:24</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed unsuccessfully. Roll back initiated and completed..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>12:30:31</var> GMT+0</small><br><strong>Identified</strong> - Install has complete. However this has stoped the search bar from fully loading in. .</p> ]]> Fri, 2 Dec 2022 10:30:02 +0000 https://replacebase.instatus.com/maintenance/clb6d8aoo66166i8oe6ibf75qd https://replacebase.instatus.com/maintenance/clb6d8aoo66166i8oe6ibf75qd filter search fix Type: Maintenance Affected Components: Website .Com, Checkout, Website EU, Search, M2 front server, PGUK, Backend, Website UK Nov 29, 17:21:27 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>17:21:27</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Tue, 29 Nov 2022 17:21:27 +0000 https://replacebase.instatus.com/maintenance/clb2hl95u35438hpoq6lpdsys1 https://replacebase.instatus.com/maintenance/clb2hl95u35438hpoq6lpdsys1 New filters YAY! Type: Maintenance Affected Components: Website .Com, Checkout, Website EU, M2 front server, PGUK, Backend, Website UK, Search Nov 29, 10:10:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 29, 10:10:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>10:10:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>10:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 29 Nov 2022 10:10:00 +0000 https://replacebase.instatus.com/maintenance/clb225da915515hqole6onw3c3 https://replacebase.instatus.com/maintenance/clb225da915515hqole6onw3c3 Launch of new domain and back end settings Type: Maintenance Affected Components: Website .Com, Checkout, Website EU, Search, M2 front server, PGUK, Backend, Website UK Nov 28, 05:00:00 GMT+0 - Identified - We had scheduled maintenance during that time. Most sites will be down and then have errors for the length of the maintenance. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We had scheduled maintenance during that time. Most sites will be down and then have errors for the length of the maintenance. .</p> ]]> Mon, 28 Nov 2022 05:00:00 +0000 https://replacebase.instatus.com/maintenance/clb0kzl9740091haomj443yo7q https://replacebase.instatus.com/maintenance/clb0kzl9740091haomj443yo7q Deployment of updates to live server Type: Maintenance Duration: 38 minutes Affected Components: Website .Com, Checkout, Website UK, Website EU, Search, Backend, M2 front server Nov 11, 10:58:02 GMT+0 - Completed - Maintenance has completed successfully. Nov 11, 10:20:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 11, 10:20:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 38 minutes

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>10:58:02</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>10:20:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>10:20:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 11 Nov 2022 10:20:00 +0000 https://replacebase.instatus.com/maintenance/clacchuml0572iin7fmzzc772 https://replacebase.instatus.com/maintenance/clacchuml0572iin7fmzzc772 Front end down Type: Incident Duration: 5 minutes Affected Components: Website .Com, Checkout, Website UK, Website EU, Search Sep 14, 10:48:28 GMT+0 - Investigating - We are currently investigating this incident. Sep 14, 10:53:55 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 5 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>10:48:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>10:53:55</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Wed, 14 Sep 2022 10:48:28 +0000 https://replacebase.instatus.com/incident/cl81i28tf59643hyn48wrm981o https://replacebase.instatus.com/incident/cl81i28tf59643hyn48wrm981o Front end site down, 502 Type: Incident Duration: 27 minutes Affected Components: Website .Com, Checkout, Website UK, Search, Website EU Sep 13, 08:30:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 13, 08:56:52 GMT+0 - Resolved - We just resolved the issue! Your ok to carry on. Looking into the cause at the moment Type: Incident

Duration: 27 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>08:56:52</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! Your ok to carry on. Looking into the cause at the moment.</p> ]]> Tue, 13 Sep 2022 08:30:00 +0000 https://replacebase.instatus.com/incident/cl7zyawon5812hkoge1agghcq https://replacebase.instatus.com/incident/cl7zyawon5812hkoge1agghcq Maintence to coupons and gifts Type: Maintenance Duration: 20 minutes Affected Components: Backend, M2 front server Sep 5, 12:25:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 5, 12:25:01 GMT+0 - Identified - Maintenance is now in progress Sep 5, 12:45:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 20 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:25:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:25:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 5 Sep 2022 12:25:00 +0000 https://replacebase.instatus.com/maintenance/cl7oqi3gs14132hjooq1nq9ryp https://replacebase.instatus.com/maintenance/cl7oqi3gs14132hjooq1nq9ryp Deployment of Payment methods Type: Maintenance Duration: 30 minutes Affected Components: Website .Com, Search, Checkout, Website UK, M2 front server, Website EU, Email, Backend Aug 2, 15:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Small deploy please let me know if you see or have issues reported to you. Aug 2, 15:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 2, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Small deploy please let me know if you see or have issues reported to you..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 2 Aug 2022 15:30:00 +0000 https://replacebase.instatus.com/maintenance/cl6cabifl19569tlohe717iau https://replacebase.instatus.com/maintenance/cl6cabifl19569tlohe717iau No items on site Type: Incident Duration: 1 hour and 27 minutes Affected Components: Website .Com, Search, Website UK, M2 front server, Website EU Aug 2, 11:03:21 GMT+0 - Resolved - We just resolved the issue! Aug 2, 09:36:11 GMT+0 - Investigating - We are currently investigating this incident. Aug 2, 10:23:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. We will roll back shortly. Aug 2, 10:42:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. Seems it is not the update that has caused the issue. Type: Incident

Duration: 1 hour and 27 minutes

Affected Components: , , , ,

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:03:21</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:36:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>10:23:55</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We will roll back shortly..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>10:42:05</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Seems it is not the update that has caused the issue..</p> ]]> Tue, 2 Aug 2022 09:36:11 +0000 https://replacebase.instatus.com/incident/cl6bzjnjz35585unlo8vzoftiu https://replacebase.instatus.com/incident/cl6bzjnjz35585unlo8vzoftiu .Com under bot attacked Type: Incident Duration: 3 hours and 30 minutes Affected Components: Website .Com, Checkout Jul 29, 08:34:35 GMT+0 - Monitoring - We are currently investigating this incident. Bots are attempting to try multiple payment methods. Possibly for fraud check It should not affect other users of the site(s) - Update- We have set the site to under attack mode, customer might contact if they have issues getting into the site. Jul 29, 12:04:48 GMT+0 - Resolved - Attacks have stopped security had been left on for the weekend Type: Incident

Duration: 3 hours and 30 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>08:34:35</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently investigating this incident. Bots are attempting to try multiple payment methods. Possibly for fraud check It should not affect other users of the site(s) - Update- We have set the site to under attack mode, customer might contact if they have issues getting into the site..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>12:04:48</var> GMT+0</small><br><strong>Resolved</strong> - Attacks have stopped security had been left on for the weekend.</p> ]]> Fri, 29 Jul 2022 08:34:35 +0000 https://replacebase.instatus.com/incident/cl667l1pp10703wxoo5a23estv https://replacebase.instatus.com/incident/cl667l1pp10703wxoo5a23estv Email server maintence Type: Maintenance Duration: 5 hours Affected Components: Email Jul 8, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 9, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 8, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 9, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 8, 23:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. may experience issues with logging in, receiving alerts, and saving changes to tickets, devices, permissions, and accounts Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. may experience issues with logging in, receiving alerts, and saving changes to tickets, devices, permissions, and accounts.</p> ]]> Fri, 8 Jul 2022 23:00:00 +0000 https://replacebase.instatus.com/maintenance/cl4zeiyen166129jioe0nxjis90 https://replacebase.instatus.com/maintenance/cl4zeiyen166129jioe0nxjis90 503 on front end Type: Incident Duration: 4 minutes Affected Components: Search, Checkout, Website UK, Website .Com, Website EU Jun 28, 13:32:14 GMT+0 - Investigating - We are currently investigating this incident. Jun 28, 13:36:29 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 4 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>13:32:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>13:36:29</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Tue, 28 Jun 2022 13:32:14 +0000 https://replacebase.instatus.com/incident/cl4y7kea417314anoenjzf5my1 https://replacebase.instatus.com/incident/cl4y7kea417314anoenjzf5my1 Front end down Type: Incident Duration: 24 minutes Affected Components: Website UK, Website .Com, Website EU Jun 10, 12:17:01 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 10, 12:16:55 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 12:40:39 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 24 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:17:01</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:16:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:40:39</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Fri, 10 Jun 2022 12:16:55 +0000 https://replacebase.instatus.com/incident/cl48ey7ty51264hbn7n8mc93ss https://replacebase.instatus.com/incident/cl48ey7ty51264hbn7n8mc93ss Blog page pushed to live Type: Maintenance Duration: 3 hours and 29 minutes Affected Components: Website .Com, Website UK, M2 front server, Website EU Apr 1, 14:52:58 GMT+0 - Completed - Maintenance has completed successfully. You'll see the elephant logo for the magefan, and now a help mark in the bottom right corner. This tooltip will likely be removed shortly Apr 1, 11:24:01 GMT+0 - Identified - The new blog page being added to the site. Should not see any interuptions Apr 1, 11:25:18 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 3 hours and 29 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>14:52:58</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. You'll see the elephant logo for the magefan, and now a help mark in the bottom right corner. This tooltip will likely be removed shortly.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>11:24:01</var> GMT+0</small><br><strong>Identified</strong> - The new blog page being added to the site. Should not see any interuptions.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>11:25:18</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Fri, 1 Apr 2022 11:24:01 +0000 https://replacebase.instatus.com/maintenance/cl1gc9uh9191643ewn2dr8dtztn https://replacebase.instatus.com/maintenance/cl1gc9uh9191643ewn2dr8dtztn Hokodo module update Type: Maintenance Duration: 21 minutes Affected Components: Website .Com, Search, Checkout, Website UK, M2 front server, Website EU Mar 29, 15:30:58 GMT+0 - Identified - Updating hokodo payment module on front end Mar 29, 15:51:55 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 21 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>15:30:58</var> GMT+0</small><br><strong>Identified</strong> - Updating hokodo payment module on front end.</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>15:51:55</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 29 Mar 2022 15:30:58 +0000 https://replacebase.instatus.com/maintenance/cl1cardrn543902e3omy1p18j36 https://replacebase.instatus.com/maintenance/cl1cardrn543902e3omy1p18j36 Magento running slow/timing out Type: Incident Duration: 6 minutes Affected Components: Website .Com, Search, Checkout, Email, Website UK, M2 front server, Backend, Website EU Mar 21, 14:33:47 GMT+0 - Resolved - We just resolved the issue! Mar 21, 14:27:30 GMT+0 - Identified - We are continuing to work on a fix for this incident. Something was hanging the server likely a change to some settings. Dev is resetting. Please check anything you've changed in the past 10 minuets Type: Incident

Duration: 6 minutes

Affected Components: , , , , , , ,

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>14:33:47</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>14:27:30</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Something was hanging the server likely a change to some settings. Dev is resetting. Please check anything you've changed in the past 10 minuets.</p> ]]> Mon, 21 Mar 2022 14:27:30 +0000 https://replacebase.instatus.com/incident/cl10sy555275575ekljpbfvm8nr https://replacebase.instatus.com/incident/cl10sy555275575ekljpbfvm8nr Hokodo install Type: Maintenance Duration: 22 minutes Affected Components: Website .Com, Checkout, Website UK, M2 front server, Backend, Website EU Mar 8, 16:50:00 GMT+0 - Completed - Maintenance has completed successfully Mar 8, 16:35:00 GMT+0 - Identified - We are planning for the Hokodo module to be installed on live. Mar 8, 16:28:15 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 22 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:50:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:35:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for the Hokodo module to be installed on live..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:28:15</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Tue, 8 Mar 2022 16:35:00 +0000 https://replacebase.instatus.com/maintenance/cl0ibcx592463anoprpy0ycef https://replacebase.instatus.com/maintenance/cl0ibcx592463anoprpy0ycef Update for shipping Type: Maintenance Duration: 17 hours and 48 minutes Affected Components: Website .Com, Website EU, Search, Checkout, Website UK, M2 front server, Backend Mar 3, 16:42:15 GMT+0 - Identified - Deployment going live now for backend update Mar 3, 16:43:12 GMT+0 - Identified - Maintenance is now in progress. Mar 4, 10:30:35 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 17 hours and 48 minutes

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:42:15</var> GMT+0</small><br><strong>Identified</strong> - Deployment going live now for backend update.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:43:12</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:30:35</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 3 Mar 2022 16:42:15 +0000 https://replacebase.instatus.com/maintenance/cl0b7v01s152260fcob9nbeihkp https://replacebase.instatus.com/maintenance/cl0b7v01s152260fcob9nbeihkp Backend order warehouse selection Type: Maintenance Duration: 34 minutes Affected Components: Website UK Feb 23, 12:36:39 GMT+0 - Identified - Update to allow what warehouse to be selected when placing an order on the back end. Should not change anything else but please keep an eye out if you notice something different. Feb 23, 13:10:28 GMT+0 - Completed - Maintenance has completed successfully. Tested and seems to be correct and fine. Please let me know if you see any issues -Tom Type: Maintenance

Duration: 34 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>12:36:39</var> GMT+0</small><br><strong>Identified</strong> - Update to allow what warehouse to be selected when placing an order on the back end. Should not change anything else but please keep an eye out if you notice something different..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>13:10:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Tested and seems to be correct and fine. Please let me know if you see any issues -Tom.</p> ]]> Wed, 23 Feb 2022 12:36:39 +0000 https://replacebase.instatus.com/maintenance/ckzzjlgh1292505exoj6fs5606p https://replacebase.instatus.com/maintenance/ckzzjlgh1292505exoj6fs5606p MAgento back end down Type: Incident Duration: 12 minutes Affected Components: Email, Website UK Feb 9, 11:00:21 GMT+0 - Resolved - We just resolved the issue! Feb 9, 10:48:20 GMT+0 - Investigating - We are currently investigating this incident. Feb 9, 10:53:28 GMT+0 - Identified - We are continuing to work on a fix for this incident. Seems the data centre is experiencing outages Type: Incident

Duration: 12 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:00:21</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:48:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. .</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:53:28</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Seems the data centre is experiencing outages.</p> ]]> Wed, 9 Feb 2022 10:48:20 +0000 https://replacebase.instatus.com/incident/ckzffi7nu93452dhmyhzjfsiij https://replacebase.instatus.com/incident/ckzffi7nu93452dhmyhzjfsiij Possibly issue with mastercards Type: Incident Duration: 7 days, 18 hours and 43 minutes Affected Components: Checkout Feb 7, 15:57:02 GMT+0 - Investigating - We are currently investigating this incident. Seems either there is an issue with the mastercard network, or our systems handling payments made with mastercard debit and credit cards Feb 7, 16:03:14 GMT+0 - Identified - We are continuing to work on a fix for this incident. Seems to be only us that this is affecting so is an issue with the site not customers bank or mastercard Feb 7, 17:08:30 GMT+0 - Monitoring - Issue is confirmed to be on Mastercards side. So will have to wait for them to sort out their network, advise customers to not use mastercard as it will trigger a failed payment in Braintree and potentially lock them out under fraud protection. Feb 15, 10:39:42 GMT+0 - Resolved - Was an issue with the mastercard network. No further related issues. Although customers may have triggered fraud alerts with payment processor as it was still trying the mastercards and failing them Type: Incident

Duration: 7 days, 18 hours and 43 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:57:02</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Seems either there is an issue with the mastercard network, or our systems handling payments made with mastercard debit and credit cards.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:03:14</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Seems to be only us that this is affecting so is an issue with the site not customers bank or mastercard.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:08:30</var> GMT+0</small><br><strong>Monitoring</strong> - Issue is confirmed to be on Mastercards side. So will have to wait for them to sort out their network, advise customers to not use mastercard as it will trigger a failed payment in Braintree and potentially lock them out under fraud protection..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:39:42</var> GMT+0</small><br><strong>Resolved</strong> - Was an issue with the mastercard network. No further related issues. Although customers may have triggered fraud alerts with payment processor as it was still trying the mastercards and failing them.</p> ]]> Mon, 7 Feb 2022 15:57:02 +0000 https://replacebase.instatus.com/incident/ckzcvnibf634033ebn52e7pe0pf https://replacebase.instatus.com/incident/ckzcvnibf634033ebn52e7pe0pf Cache refresh Type: Maintenance Affected Components: Website .Com, Checkout, Website EU, Search, Website UK Feb 3, 10:26:16 GMT+0 - Completed - Maintenance has completed successfully. Feb 3, 10:26:00 GMT+0 - Identified - We are refreshing the caché to push through updates Type: Maintenance

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:26:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:26:00</var> GMT+0</small><br><strong>Identified</strong> - We are refreshing the caché to push through updates.</p> ]]> Thu, 3 Feb 2022 10:26:00 +0000 https://replacebase.instatus.com/maintenance/ckz6u1asn26591efonlrsxmsq0 https://replacebase.instatus.com/maintenance/ckz6u1asn26591efonlrsxmsq0 Checkout not working/processing Type: Incident Duration: 27 minutes Affected Components: Checkout Jan 31, 16:02:22 GMT+0 - Investigating - We are currently investigating this incident. Jan 31, 16:17:17 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Jan 31, 16:29:17 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>16:02:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. .</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>16:17:17</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>16:29:17</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Mon, 31 Jan 2022 16:02:22 +0000 https://replacebase.instatus.com/incident/ckz2vreiv1344fbohfhkfipnw https://replacebase.instatus.com/incident/ckz2vreiv1344fbohfhkfipnw Hokodo update clean install Type: Maintenance Duration: 1 hour and 17 minutes Affected Components: Website UK, Website .Com, Checkout, Email, Website EU, Search Jan 20, 10:36:30 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jan 20, 10:37:38 GMT+0 - Identified - Maintenance is now in progress. Jan 20, 11:53:40 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 17 minutes

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>10:36:30</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>10:37:38</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>11:53:40</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 20 Jan 2022 10:36:30 +0000 https://replacebase.instatus.com/maintenance/ckymub2ym878444d9n32kwh5bwp https://replacebase.instatus.com/maintenance/ckymub2ym878444d9n32kwh5bwp Caché Refresh Type: Maintenance Duration: 34 minutes Affected Components: Website UK, Website .Com, Website EU Jan 17, 11:36:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jan 17, 12:10:16 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 34 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>11:36:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>12:10:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 17 Jan 2022 11:36:00 +0000 https://replacebase.instatus.com/maintenance/ckyim15iq215575dootrbo3op7d https://replacebase.instatus.com/maintenance/ckyim15iq215575dootrbo3op7d Amazon and Ebay integration down Type: Incident Duration: 1 day, 5 hours and 5 minutes Affected Components: Website UK, Website .Com, Checkout, Website EU, Search Jan 18, 11:04:53 GMT+0 - Resolved - We just resolved the issue! Module was reinstalling an old extension that was causing other modules to not load. Apologies for the outage Jan 17, 06:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 day, 5 hours and 5 minutes

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>11:04:53</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! Module was reinstalling an old extension that was causing other modules to not load. Apologies for the outage.</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 17 Jan 2022 06:00:00 +0000 https://replacebase.instatus.com/incident/ckyjy9e59144617edo5svboy0hq https://replacebase.instatus.com/incident/ckyjy9e59144617edo5svboy0hq Index issue removing items from site Type: Incident Affected Components: Website UK, Website .Com, Checkout, Website EU, Search Jan 14, 11:21:57 GMT+0 - Resolved - Currently a lot of skus are missing from all rb site store pages. We are working on bringing them back, and finding the exact cause. Items can still be found on ebay and amazon pages. We are continuing to work on a fix for this incident. Type: Incident

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>11:21:57</var> GMT+0</small><br><strong>Resolved</strong> - Currently a lot of skus are missing from all rb site store pages. We are working on bringing them back, and finding the exact cause. Items can still be found on ebay and amazon pages. We are continuing to work on a fix for this incident..</p> ]]> Fri, 14 Jan 2022 11:21:57 +0000 https://replacebase.instatus.com/incident/ckyeb9bnj94087d5od1936rzxy https://replacebase.instatus.com/incident/ckyeb9bnj94087d5od1936rzxy Search fix Type: Maintenance Affected Components: Website UK, Website .Com, Checkout, Website EU, Search Jan 12, 09:08:00 GMT+0 - Completed - Maintenance has completed successfully. Jan 12, 09:08:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jan 12, 09:08:00 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>09:08:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>09:08:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>09:08:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Wed, 12 Jan 2022 09:08:00 +0000 https://replacebase.instatus.com/maintenance/ckybc6kbg116780lilkck4mcoo3 https://replacebase.instatus.com/maintenance/ckybc6kbg116780lilkck4mcoo3 Maintence notification test Type: Maintenance Duration: 7 minutes Affected Components: Website UK, Website .Com, Checkout, Email, Website EU, Search Dec 3, 09:24:00 GMT+0 - Completed - Maintenance has completed successfully. Dec 3, 09:21:22 GMT+0 - Identified - Maintenance is now in progress. Dec 3, 09:17:00 GMT+0 - Identified - ~~this~~ is just a > **test** Type: Maintenance

Duration: 7 minutes

Affected Components: , , , , ,

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>09:24:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>09:21:22</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>09:17:00</var> GMT+0</small><br><strong>Identified</strong> - ~~this~~ is just a > **test**.</p> ]]> Fri, 3 Dec 2021 09:17:00 +0000 https://replacebase.instatus.com/maintenance/ckwq6652d97618ulrrtyqkwye https://replacebase.instatus.com/maintenance/ckwq6652d97618ulrrtyqkwye Test incendient Type: Incident Duration: 1 minute Affected Components: Website UK, Website .Com, Checkout, Website EU, Search Dec 2, 17:48:41 GMT+0 - Investigating - We are currently testing this incident. Dec 2, 17:49:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 2, 17:49:19 GMT+0 - Resolved - We just resolved the issue! Dec 2, 17:49:10 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 1 minute

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:48:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently testing this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:49:02</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:49:19</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>17:49:10</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Thu, 2 Dec 2021 17:48:41 +0000 https://replacebase.instatus.com/incident/ckwp950ca124808andnhi12zy5 https://replacebase.instatus.com/incident/ckwp950ca124808andnhi12zy5