Replacebase - Notice history

Experiencing partially degraded performance

100.0% uptime

Website UK - Degraded performance

99.99% uptime
Feb 2022 · 99.97%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Website EU - Degraded performance

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Website .Com - Degraded performance

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Search - Under maintenance

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Checkout - Under maintenance

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

PGUK - Degraded performance

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022
99.99% uptime

Email - Operational

99.99% uptime
Feb 2022 · 99.97%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022
100.0% uptime

M2 front server - Degraded performance

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Backend - Under maintenance

100.0% uptime
Feb 2022 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2022
Mar 2022
Apr 2022

Notice history

View current status

Apr 2022

APR1
Blog page pushed to live
CompletedMaintenance3 hours 28 minutes
  • Completed
    April 01, 2022 at 2:52 PMUTC
    Completed
    April 01, 2022 at 2:52 PMUTC

    Maintenance has completed successfully. You'll see the elephant logo for the magefan, and now a help mark in the bottom right corner. This tooltip will likely be removed shortly

  • In progress
    April 01, 2022 at 11:25 AMUTC
    In progress
    April 01, 2022 at 11:25 AMUTC

    Maintenance is now in progress.

  • Planned
    April 01, 2022 at 11:24 AMUTC
    Planned
    April 01, 2022 at 11:24 AMUTC

    The new blog page being added to the site. Should not see any interuptions

Mar 2022

MAR29
Hokodo module update
CompletedMaintenance20 minutes
  • Completed
    March 29, 2022 at 3:51 PMUTC
    Completed
    March 29, 2022 at 3:51 PMUTC

    Maintenance has completed successfully.

  • Planned
    March 29, 2022 at 3:30 PMUTC
    Planned
    March 29, 2022 at 3:30 PMUTC

    Updating hokodo payment module on front end

Magento running slow/timing out
Resolved6 minutes
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Something was hanging the server likely a change to some settings. Dev is resetting. Please check anything you've changed in the past 10 minuets

MAR8
Hokodo install
CompletedMaintenance15 minutes
  • Completed
    March 08, 2022 at 4:50 PMUTC
    Completed
    March 08, 2022 at 4:50 PMUTC

    Maintenance has completed successfully

  • Planned
    March 08, 2022 at 4:35 PMUTC
    Planned
    March 08, 2022 at 4:35 PMUTC

    We are planning for the Hokodo module to be installed on live.

  • In progress
    March 08, 2022 at 4:28 PMUTC
    In progress
    March 08, 2022 at 4:28 PMUTC

    Maintenance is now in progress.

MAR3
Update for shipping
CompletedMaintenance17 hours 48 minutes
  • Completed
    March 04, 2022 at 10:30 AMUTC
    Completed
    March 04, 2022 at 10:30 AMUTC

    Maintenance has completed successfully.

  • In progress
    March 03, 2022 at 4:43 PMUTC
    In progress
    March 03, 2022 at 4:43 PMUTC

    Maintenance is now in progress.

  • Planned
    March 03, 2022 at 4:42 PMUTC
    Planned
    March 03, 2022 at 4:42 PMUTC

    Deployment going live now for backend update

Feb 2022

FEB23
Backend order warehouse selection
CompletedMaintenance33 minutes
  • Completed
    February 23, 2022 at 1:10 PMUTC
    Completed
    February 23, 2022 at 1:10 PMUTC

    Maintenance has completed successfully. Tested and seems to be correct and fine. Please let me know if you see any issues -Tom

  • In progress
    February 23, 2022 at 12:36 PMUTC
    In progress
    February 23, 2022 at 12:36 PMUTC

    Update to allow what warehouse to be selected when placing an order on the back end. Should not change anything else but please keep an eye out if you notice something different.

MAgento back end down
ResolvedMajor outage12 minutes
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Seems the data centre is experiencing outages

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Possibly issue with mastercards
Resolved186 hours 42 minutes
  • Resolved
    UTC
    Resolved

    Was an issue with the mastercard network. No further related issues. Although customers may have triggered fraud alerts with payment processor as it was still trying the mastercards and failing them

  • Monitoring
    UTC
    Monitoring

    Issue is confirmed to be on Mastercards side. So will have to wait for them to sort out their network, advise customers to not use mastercard as it will trigger a failed payment in Braintree and potentially lock them out under fraud protection.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. Seems to be only us that this is affecting so is an issue with the site not customers bank or mastercard

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. Seems either there is an issue with the mastercard network, or our systems handling payments made with mastercard debit and credit cards

FEB3
Cache refresh
CompletedMaintenance
  • Completed
    February 03, 2022 at 10:26 AMUTC
    Completed
    February 03, 2022 at 10:26 AMUTC

    Maintenance has completed successfully.

  • Planned
    February 03, 2022 at 10:26 AMUTC
    Planned
    February 03, 2022 at 10:26 AMUTC

    We are refreshing the caché to push through updates

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Feb 2022 to Apr 2022

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